At SONA we pride ourselves on giving every single customer the kind of experience that we would expect to receive ourselves. With a passion for personal service, we maintain realistic client numbers that don't exceed our capacity to provide excellence to each and every SONA customer.
Our own experience of "major" design studios, internet service providers, web hosting companies and the like clearly illustrate that the bigger a company gets, almost without exception the service to the customer deteriorates, especially when you have a problem.
When you need support, contacting some of these "big" companies can be just as frustrating; expensive 0870 and 0845 telephone numbers, emails that never get replied to...you know the drill. What use is 24/7 technical support if it costs you a fortune to get through, and when you do the person at the other end isn't even from the same continent and is reading from a sheet because they have no technical knowledge?
We provide a UK telephone number, and can promise that your call or email will receive the attention that it deserves as soon as we can give it - in language that you can understand. If we can't solve your problem within 24 hours, you can be confident that it would have taken days if not weeks with some of the "big" companies.